Deleting Your Account and Data

How to delete your account in the app

Use the delete account action inside the app. Confirm when asked. The app then runs the deletion through the same system that stores your data.

If you want a copy of your data before you go, use the in-app export first. It produces a JSON archive of the collections that hold your data.

If you no longer have the app installed

Email privacy@personalityview.com from the address linked to your account. Ask us to delete the account. We will verify that the account belongs to you, then run the deletion for you. You do not need to reinstall the app.

What is deleted

When the deletion runs, we remove your account and profile data from Firebase Auth, Firestore, and Storage. This includes:

• the email address on the account
• display name, profile photo, and username
• age band and other demographic answers
• test answers
• personality result
• AI coach messages
• feedback and AI reports
• friendships, circles, and circle invite codes
• entitlement state
• AI usage counters and cost data
• device push tokens

Your public profile is also removed. The profile URL will stop working.

Coach messages are normally kept for up to 90 days. If you delete your account before that, they are removed with the rest of the Firestore data.

What we keep and why

We do not keep your normal account data after deletion. We only keep a small amount of separate technical or legacy data.

Crash reports and performance traces are kept according to Firebase defaults. They are used for fixing the app.

Analytics events are kept in Firebase Analytics. They help us understand which features are used.

A legacy encrypted MySQL dump is kept for 12 months after the cutover, then destroyed. It is not used to rebuild your account.

In RevenueCat, the subscription record is aliased. This means the record no longer points to your account. We keep the aliased record for receipt validation and subscription state.

Subscriptions and refunds

Deleting your account does not cancel your subscription. We cannot cancel it for you. Subscriptions are billed by Apple or Google, not by us.

To stop payments, cancel the subscription in your Apple App Store or Google Play Store settings.

Deleting your account also does not by itself refund anything. If you want a refund, contact Apple or Google. We cannot process refunds for purchases made through the stores.

Questions

If you cannot use the in-app deletion or need help, email privacy@personalityview.com or info@personalityview.com.