Support
Most answers are below. If yours is not, write to us and a person will read it.
Write to us
We answer in English and Italian. Write in your own language if you prefer; we will manage.
Anything about the appinfo@personalityview.com
Your data, your account, deletionprivacy@personalityview.com
What to tell us
These four lines are usually the difference between one reply and five.
- The email address your account uses.
- Your phone and its system version, or your browser.
- The app version, from Settings at the bottom of the screen.
- What you did, what you expected, and what happened instead.
Common questions
- I cannot sign in
- If you created your account with an email address, use "Forgot password" on the sign-in screen and we will send you a reset link. If you created it with Google or Apple, there is no password to reset: use the same button you signed up with, or the account will not be found.
- How do I delete my account?
- In the app, open Settings and choose Delete account. It removes your profile, your results and your friendships, and it cannot be undone. If you cannot reach the app, write to us from the address on the account and we will do it for you.
- How do I cancel my subscription?
- Subscriptions are billed by the App Store or by Google Play, so they are cancelled there and not by us. Open your store account, find PersonalityVIEW under subscriptions, and turn off renewal. You keep everything you paid for until the period you already bought runs out.
- I paid, but the app still shows the free plan
- Open the subscription screen and choose Restore purchases. Check that the phone is signed into the same store account that paid. If it still does not appear, send us the store receipt and the email address on your account.
- Can I take the test again?
- Yes, whenever you like. Nothing is overwritten: each result is kept with its date, so you can see what moved and what did not. People change slowly, so a few months between attempts tells you more than a few days.
- Can I read it in my language?
- The app and this site are written in nine languages, and both follow the language your device is set to. To change only the website, use the language control at the bottom of this page.
- What do you do with my answers?
- They produce your profile, and they stay yours. We do not sell them and we do not use them to advertise to you. The privacy policy sets out every purpose in plain language, and you can export or delete everything at any time.
- How accurate is this?
- The test measures four preferences and reports them with the confidence the answers actually support. It is a mirror worth thinking about, not a diagnosis and not a hiring tool. The science page shows how the questions were built and how they perform.
- The AI coach said something wrong or upsetting
- Report the message from the chat itself, which sends us the exchange so we can review it. The coach is not a therapist and not an emergency service: if you are in danger or in crisis, contact your local emergency number or a crisis line in your country.